Delivery Information

This page explains how orders from Mass X Gains are processed, shipped, and delivered, including timelines, costs, and tracking details.

Order Processing

Orders are processed within 1 business day after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Delivery Timeframes

Estimated delivery times begin after dispatch, not at checkout.

  • Standard Delivery: 3–8 business days

  • Express Delivery: 1–3 business days

  • International Delivery: 7–20 business days (depending on destination and customs)

Delivery times may vary due to location, carrier operations, or unforeseen delays.

Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery destination

  • Package weight and size

  • Selected delivery method

Any applicable free-delivery offers will be displayed during checkout.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing:

  • Your tracking number

  • A tracking link to monitor delivery progress

Tracking information may take up to 24 hours to become active.

Delivery Delays

While we work to meet all estimated delivery times, delays may occur due to:

  • Weather conditions

  • Carrier delays

  • Customs clearance for international shipments

If your order is delayed beyond the expected timeframe, please contact customer support with your order number.

Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information. Orders delayed or returned due to incorrect addresses may require additional shipping fees for re-delivery.

Delivery Support

For delivery-related questions or issues, please contact our support team with your order details for faster assistance.